Woolworths Basics Box: Woolworths ramps up online delivery for elderly & vulnerable in self-isolation

By SAT News Desk

MELBOURNE, 30 March 2020: Woolworths will continue to scale its online delivery capacity over the next week to
help meet the essential food and grocery needs of the growing number of customers in self-isolation because
of COVID-19.

The retailer has partnered with Australia Post and DHL Supply Chain to launch the ‘Woolworths Basics Box’
across ACT, New South Wales and Victoria for customers unable to leave their home. Other states are
expected to follow in the coming weeks.

Available for $80, the ‘Woolworths Basics Box’ will contain meals, snacks and a few essential items. The price
also includes contactless doorstep delivery by Australia Post within an estimated time of two to five business
days of order. Woolworths will not be profiting from providing this service.

Customers can’t choose, switch or select specific products with the ‘Woolworths Basics Box’. By streamlining
the picking process and partnering with Australia Post for the delivery and DHL for the packing, Woolworths
will be able to get more essential items to many more vulnerable customers faster. Customers not confident
shopping online will have the option to be supported through their order over the phone.

Once an order has been placed, customers will receive updates on the delivery from Australia Post via text
message and email.

Woolworths Group CEO Brad Banducci said: “We understand many of our older or more vulnerable customers
will be anxious about their food and grocery needs in the weeks ahead.

“Going to the supermarket is a key part of everyday life for many of them, and some will have never even
considered ordering groceries online before.

“We’re working at pace to reshape our business and thanks to the support of the likes of Australia Post and
DHL, we will be able to better serve those in self-isolation.

“Following successful trials across 41 Supermarkets last week, Woolworths plans to transform another 100
Supermarkets into Priority Delivery Hubs to get more home deliveries to ‘Priority Assistance’ customers.
New Priority Delivery Hubs will launch throughout the week, with the specific stores and adjusted trading hours
for in-store customers to be announced at woolworths.com.au/updates, ” says a Woolworths media release today.

Woolworths is also working closely with last-mile delivery partners, Sherpa and Drive Yello to expand their
driver base to support more rapid deliveries out of stores to those in need.

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